1. Where is the item location?

We have our items stocked in China, USA and Germany. All items are available in China warehouse, some items are available in USA and Germany warehouse.

2. What is the shipping method for the "Free Shipping" items? Who is the carrier for the "Free Shipping" items?

All "Free Shipping" items will be shipped with Registered Air Mail, you could track the shipment with the tracking number we provided at www.17track.net or the official carrier's website.

The "Free Shipping" items carriers include USPS, China Post, Hong Kong Post, Singapore Post, Turkey Post, Post NL, German Post, Belgium Post and Sweden Post etc., we will use one of them as the carrier to ship your order items.

3. Why my order items are not eligible for "Free Shipping"?

Because the items you ordered may contain batteries or battery included in the package, and those items are not allowed for shipping by your local postal office.

4. What can I do if my order items are not eligible for "Free Shipping"?

You could choose "Expedited Shipping" for your order items.

5. Who is the carrier for the "Expedited Shipping" items?

The carriers for the "Expedited Shipping" items include DHL, UPS, Fedex, EMS, Aramex, City-Link express etc. We will choose the most qualified shipping company to ship your orders according to your local shipping service availability and customers satisfaction rate of different logistic companies.

6. How many days I can expect for my order delivery?


Free Shipping
(Ship from China)

Free Shipping
(Ship from USA)

Free Shipping
(Ship from Germany)

Expedited Shipping


10-15 Days

3-5 Days


5-7 Days

European Union Countries

15-25 Days


5-7 Days

6-8 Days

New Zealand/Asia/
Other Europe Countries

10-25 Days



7-10 Days

Africa, South America

20-40 Days



7-15 Days

7. Who pay import tax or Customs duty at destination?

Usually no tax or Customs duty will be occurred at destination if the items were shipped by "Registered Air Mail", but for some items shipped with expedited shipping method, your local Customs Authority may impose import tax or duties according to your local trade act, in that condition, all taxes or Customs duties occurred at destination are borne by the buyer.

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