WISEUP RETURNS AND WARRANTY GUIDE
1. How many days do you accept for return and refund?
We accept 40 days unconditional return and refunds. 100% money back and shipping cost credit if the product is defective and returned item was received in good condition.
2. How many years warranty for your selling items? When will the warranty will be started?
24 Months Free Warranty for Complete/Compact Products or Kits; 12 Months Free Warranty for Accessories or Parts. The warranty will start from the date of delivery. You will get free replacement or repair under this free warranty coverage, return shipping cost will be credited to your account as well. Note: This Free Warranty does not cover any damage due to abuse, misuse, negligence, improper voltage supply, unauthorized repair, modification, alteration or lightning strikes.
3. How do I start a return?
STEP 1: write down your order number on a paper, list your requirement such us: RETURN FOR REFUND or REPLACEMENT, put the paper inside the package.
STEP 2: pack the items well, make sure all accessories were included.
STEP 3: contact us for the return address and return instruction.
STEP 4: ship out the item, provide us with the shipping receipt or tracking number by return.
4. When can I receive a refund?
We will issue refund to you as soon as we see your shipping receipt or tracking number.
5. How can I get my return shipping cost credited?
We will credit your return shipping cost by Paypal or bank transfer.
6. Can you repair the item if it is out of free warranty coverage?
Yes, we could provide paid maintain service for any items we sold if it is out of free warranty coverage.
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